Premier Inn Cardiff City Centre

Hotel Bed

We’re no strangers to Premier Inn; having used them many times over the years, it was a no-brainer to book Premier Inn Cardiff City Centre.

The mistake I made was not booking a wheelchair-friendly room.

We didn’t expect the sheer value for money and overall experience of the Premier Inn – Cardiff City Centre.

Premier Inn Cardiff City Centre Hotel

Originally when we booked this hotel we were a little sceptical, being near the city centre we had concerns it would be rowdy, it isn’t!

Once inside the hotel, you wouldn’t know you were anywhere near the city centre.

Premier Inn has put thought into accessibility, and we’re happy to report the push to the front of the hotel was easy, thanks to the dropped kerbs, flat pavements and relatively simple inclines.

Once at the hotel, the access ramp starts on the street, makes a negotiable turn and takes you up to the flat courtyard in front of the hotel entrance. The automatic entrance doors with a wheelchair height push entrance for out-of-hour access.

The hotel is a modern skyscraper type of building from the outside, we didn’t get to see it, but we’d imagine the views from the upper floor rooms would be spectacular.

The lobby is staffed 24 hours, with staff on hand as you walk through the door. All walkways, lifts and public areas were accessible using a wheelchair and were well thought out during the design phase.

The Staff

In our experience, staff can make or break a hotel. Our needs are often more than non-disabled people, but we don’t like making a fuss or being made a fuss!

The reception staff at the Premier Inn Cardiff are possibly the best we’ve ever had the pleasure of meeting!

We don’t say this lightly; we can be pretty difficult to please, but credit where it’s deserved. The young lady who greeted us couldn’t have been more helpful, understanding and discreet if she tried, and I don’t think she did try; being this good just came naturally to her!

I’ll explain:

We purposely didn’t book an accessible room; we wanted to see how a standard room could be used by someone using a wheelchair.

Bridget could get out of the chair, so we knew it would be OK, but the young lady in reception immediately offered to change the room to an adapted one. She did it in such a way that it wasn’t judgemental but just part of the service. If we were more comfortable, then that’s all that mattered.

This refreshing attitude came from every staff member during our stay, and Premier Inn should be proud of the level of service at this hotel.

The Room

Premier Inn rooms are basic but functional; this isn’t bad because you know what you will get in advance. Don’t be fooled into thinking essential means poor; it doesn’t!

The rooms are spotless, have a 1000 pocket sprung Hypnos bed, tea and coffee, hairdryer, TV, desk, WiFi and a decent bathroom, so what more could you want? If we were living in the room, we’d probably enjoy a few more comforts, but it was more than adequate for a weekend away.

Everything we asked reception for, like extra tea, coffee and toilet roll, was promptly delivered to the room.

The Location

If you tried, you couldn’t get any more central to Cardiff city centre.

Situated on Churchill Way, it’s a 2-minute walk to the main shopping area and Queens Street train station.

The main tourist attractions like Cardiff Castle and the Millennium Stadium are less than 10 minutes away, and there’s easy access to public transport if you want to travel further.

The Restaurant

We didn’t eat breakfast in the hotel because we already knew how good the buffet breakfast is

We had dinner at the Thyme restaurant and had a drink at the bar; in short – perfect!

If you plan on eating breakfast and dinner at the hotel, it might be worth taking advantage of the Premier Inn meal deal.

The Price

Considering this hotel is so close to the city centre you’d expect to pay a premium, rooms can be booked using the unbelievable saver programme!

The Premier Inn Experience

If you’re visiting Cardiff and want a clean, friendly and frankly cheap hotel room, we highly recommend the Premier Inn.

Click here for more of our budget hotel reviews.

About The Bimblers 116 Articles
The Bimblers is a travel blog exploring the UK's best accessible holidays. Travelling with a chronic illness or disability just got easier as we share travel tips for wheelchair users and people with limited mobility.