We’re no strangers to Premier Inn having used them many times over the years, so it was a no-brainer to book one when we visited Cardiff. As this was the second aspect of our travelling in a wheelchair experiment we hadn’t booked an accessible room; so wasn’t sure what to expect.
What we didn’t expect was the sheer value for money and overall experience of the Premier Inn – Cardiff City Centre
Premier Inn Cardiff City Centre
Originally when we booked this hotel we were a little sceptical, being near the city centre we had concerns it would be rowdy, it isn’t!
If anything once you’re inside the hotel you wouldn’t know you were anywhere near the city centre.
Premier Inn has put thought into accessibility and we’re happy to report the push to the front of the hotel was easy thanks to the dropped kerbs, flat pavements and relatively simple inclines.
Once at the hotel, the access ramp starts on the street, makes a negotiable turn and takes you up to the flat courtyard in front of the hotel entrance. The entrance doors are automatic with a wheelchair height push entrance for out of hour’s access.
From the outside the hotel is a modern skyscraper type of building, we didn’t get to see it but we’d imagine the views from the upper floor rooms would be spectacular.
The lobby is staffed 24 hours, with staff on hand literally as you walk through the door. All walkways, lifts and public areas were accessible using a wheelchair and have clearly been well thought out during the design phase.
In our experience, staff can make or break a hotel. It’s often that our needs are more than able-bodied people but we don’t like making a fuss or being made a fuss of!
The reception staff at the Premier Inn Cardiff are possibly the best we’ve ever had the pleasure of meeting!
We don’t say this lightly; we can actually be quite difficult to please but credit where it’s deserved. The young lady who greeted us couldn’t have been more helpful, more understanding and more discreet if she tried and I don’t think she did try; obviously being this good just came naturally to her!
We purposely didn’t book an accessible room; we wanted to see how a standard room could be used by someone using a wheelchair?
Bridget can get out of the chair so we knew it would be OK but the young lady on reception immediately offered to change the room to an adapted one. She did it in such a way that it wasn’t judgemental but just part of the service if we would be more comfortable then that’s all that mattered.
This refreshing attitude came from every member of staff during our stay and Premier Inn should be proud of the level of service given at this hotel.
Premier Inn rooms are basic but functional; this isn’t a bad thing because you know what you’re going to get in advance. Don’t be fooled into thinking basic means poor; it doesn’t!
The rooms are spotless, have a 1000 pocket sprung Hypnos bed, tea and coffee, hairdryer, TV, desk, WiFi and a decent bathroom so what more could you want? If we were living in the room then we’d probably want a few more comforts but for a weekend away it was more than adequate.
Everything we asked reception for like extra tea, coffee and toilet roll was promptly delivered to the room.
You couldn’t get any more central to Cardiff city centre if you tried.
Situated on Churchill Way, it’s a 2-minute walk to the main shopping area and Queens Street train station.
The main tourist attractions like Cardiff Castle and the Millennium Stadium are less than 10 minutes away and there’s easy access to public transport if you want to travel further afield.
We didn’t eat breakfast in the hotel because we already know how good the buffet breakfast is
We had dinner at the Thyme restaurant and have a drink at the bar, in short – perfect!
If you plan on eating breakfast and dinner at the hotel it might be worth taking advantage of the Premier Inn meal deal.
Considering this hotel is so close to the city centre you’d expect to pay a premium, rooms can be booked using the saver programme which is unbelievable!
The Premier Inn Experience
If you’re visiting Cardiff and want a clean, friendly and frankly cheap hotel room we highly recommend the Premier Inn